3 Messages
Impossible to remove the Peacock Premium addon
Signed up via the website via the email promotion for Peacock Premium, and linked a previous paid premium account to it. Sadly, no mention of the facts that A) Can't change the subscription tier level to ad-free B) Also can't cancel this and have it removed from my xfinity account, thus holding my peacock account hostage and my xfinity account.
14 days so far of dealing with support, currently have an ECM ticket open with no response: [Edited: "Personal Information"]
All I care about is getting the peacock premium addon removed from my account without changing the monthly fee of my current internet service (I was told we could "cancel and renew but it would be at a higher monthly fee")
XfinityMarcus
Official Employee
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1.4K Messages
2 years ago
Hello, @user_fbd66c, thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with your Peacock related concerns. Just to ensure we are on the same page here, the issue is that you want a separate Peacock account from the Peacock account that you have associated with your Xfinity account and the promotional offer?
As far as the add-on is concerned, we can definitely take a look into that together to ensure you are not being charged for Peacock Premium. This should be separate from the cost for your monthly internet package.
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user_mmrek5
6 Messages
1 year ago
I would rather pay peacock upfront too! It's been a nightmare dealing with this!!!
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