Impossible to cancel

user_ck1yj5 Good morning! We appreciate you taking the time to reach out to our Community Forums Team for your account status. I can see the nature of the concern, and want to be sure you get all the answers to your concerns today. Typically, we don't shut the tap off right away, incase someone else is moving in. This way they can do self-install. Additionally, you should receive an email confirmation within 24-48 hours of your request. Have you had a chance to check your Xfinity.com account to be sure we have all your current contact information?