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Wednesday, August 2nd, 2023

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Impossible to cancel my services

 Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subscription is still active and I am still being billed for the whole month... I don't want it and have no intention of paying for extra days I have not been using the service. I sent back my equipment about a week and a half ago and made a request to cancel and got no call back at all. after multiple of those I moved and tried again. This was after my price went from 35 to 55 and this last month 60 , with no explanation since I have not changed my service. There is no humans to talk anywhere in your support, not chat not over the phone. I just want to get out of this service never to come back again. awful customer service price hikes and impossible to cancel. I expect this to be solved or I will be forced to escalate the matter further to the FTC and the Illinois Attorney general.

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