Visitor
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8 Messages
Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone.
This seems like it's a lot harder than it should be. It's 2026. You should have a modern website with a button that makes it easy for people to cancel their service, especially those with disabilities that can't talk on the phone. This is very exploitative.
I just want to be able to cancel my service without using a phone or visiting an Xfinity store, since both are impossible in my position.
The reason why everyone hates Xfinity and will be switching to Starlink is that Xfinity tries to hold you hostage and tries to make everything as hard as possible. When all we want is good, reliable service, easy to upgrade, easy to cancel, and kind of freedom of movement between providers.
user_psxd43
Visitor
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8 Messages
21 hours ago
I went through the forms. This is crazy how many people have posted this same exact problem. I'm posting this on Twitter. This is incredible. People need to go to the Xfinity forums more.
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XfinityPaula
Official Employee
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2.3K Messages
17 hours ago
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user_psxd43
Visitor
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8 Messages
15 hours ago
Your site doesn't have any direct messaging. I searched for direct messaging, and it does not come up in the search. Where is the button for direct messaging? Your information, your directions, are very vague. Where is the button for direct messaging? Your information, your directions, are very vague. Show me the exact place to hit direct messaging.
where?
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user_psxd43
Visitor
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8 Messages
15 hours ago
Why don't you just add a button that says "Cancel my subscription"?
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XfinityPaula
Official Employee
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2.3K Messages
15 hours ago
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