Impossible to cancel cable...

@user_e9j8db Hi! Thank you for reaching out to us on our Xfinity forums! I'm sorry to hear that you have not had any luck with canceling or making the change to your account. I love helping my customers with all their account and services needs, so the good news is you have come to the right place! I know there are limitations online with making a change like this, however you can always check out our latest options for internet here. 

Please send us a direct message with your name and service address. From there I will verify the account and help find the right internet option for you, or close the account if needed. I look forward to helping out and keeping you as a Xfinity customer! 

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After 4 days on the phone, and the last day being sexually harassed, the gentleman kept calling me honey and sweetie and telling me I just was a simple woman he guaranteed me that the cable would be canceled it's now two days later I still have cable. I'm at the point where I'm ready just to get Verizon and cancel this all together or even contact a lawyer for sexual harassment. All I want is my cable canceled and my internet kept. I don't want to bother telephone I don't want to buy their other services all I want is internet.