Visitor
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2 Messages
Immediate Service Cancellation & Full Refund Required - Account [Edited]
To Whom It May Concern,
I am writing to formally request the immediate cancellation of my Xfinity service at the address: [I provided it on DM].
I moved out on [9/21/2025] and had previously a call with someone from Xfinity after initiating the move and scheduling it on the Xfinity website to arrange for the service to be disconnected. Despite these calls, my account has remained active, and I was recently charged via autopayment for the current billing cycle.
I understand a new tenant has been utilizing Xfinity services at the previous address since my move-out date.
Please cancel the service effective [9/21/2025] and process a full refund for all charges incurred after that date, including the recent autopayment.
Please confirm the cancellation and the refund timeline.
Thank you for your prompt attention to this matter.
Sincerely,
XfinityJustinC
Official Employee
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1.8K Messages
11 hours ago
Hello, @choosh thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I can help get the previous account disconnected and ensure the billing is corrected back to 9/21 when service was supposed to stop. We value your account security and edited out the account number from the public post as we don't want sensitive information in public.
Here is a helpful document that goes over what to expect for a refund, it will first be attempted to be sent back to the last payment method used. If unsuccessful you'll receive an email on how to request the refund: https://www.xfinity.com/support/articles/refunds-from-xfinity
When you have time could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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