Visitor
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1 Message
Immediate Help!!
My account was erroneously charged for a cancelled account that was never shut off by and employee because Xfinity failed to process my requested cancellation they continued billing me and now my back account is at negative. This is not a standard service credit—it is a corporate billing error. This unauthorized withdrawal has put my bank account into a negative balance, causing immediate financial hardship. Standard phone customer service refuses to transfer me to a supervisor or escalate my issue, stating I must wait 4 to 6 weeks for a refund. I am requesting that someone contact me immediately to issue a manual electronic reversal back to my original payment card because I am unable to even use my own bank account.
XfinityJeffB
Official Employee
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952 Messages
8 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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