1 Message
I'm receiving billing statements even after canceling my xfinity service
I canceled the service and returned the device in July (the system says return completed). I received a bill for approximately $178 in August and contacted the customer service center for assistance. The customer service agent told me she would take care of it and that I didn't need to pay it because I hadn't used their service after July 16th. But I still received the bill, which is now $287! I can't get customer service because my service was disconnected. This is ridiculous.
EG
Expert
•
111.5K Messages
10 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CC_Tony
Retired Employee
•
1.4K Messages
10 months ago
Hello, @user_l017eo! Thank you for taking the time to create a public post. I am going to help you get to the bottom of these bills and figure out what is going on. Can you send a DM to Xfinity Support with your full name and the service address? I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
0
0