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Thursday, October 3rd, 2024 5:28 PM

I'm not getting the $10 monthly billing discount for autopay and eco billing

I've switched to the direct checking and eco billing but only get a $5 discount. How do I get the additional $5 discount for $10 in total?

Expert

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107.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

2 months ago

Normally it takes about 45 days to complete @user_qy26q6 I would be happy to take a look at the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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