Visitor
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4 Messages
I’m no longer a customer
Greetings i’ve been with At&T and direct tv for a month . I am no longer a c finity customer, can my account be closed please and discontinue the billing? I also was told that a scheduled pickup was in place for the returned equipment. No one has shown up yet or called . Thank you LS
XfinityMatthew
Official Employee
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2K Messages
7 hours ago
Hello @user_99yo4k We can certainly help with any disconnect requests or check for pending ones. In terms of the equipment returns. We work with UPS for those. So any scheduled pickups are typically coordinated through them. The details of that process can be found in the article below as well as other return options.
https://www.xfinity.com/support/articles/returning-your-equipment
Did you previously set up a disconnect request with us prior to switching providers?
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