kaicchan's profile

Regular Visitor


2 Messages

Mon, May 17, 2021 12:48 AM

I'm moving and my next bill is still my old plan?

Hi, I completed an order (possibly twice due to receiving an email saying my order was incomplete...) to change to a new plan for a new location since I am moving. I scheduled the service to stop at my current address on 5/22 and to start at the new address at that time instead. I see nowhere in my account that I am moving. I only have the email I got saying I made the plan change order and that I'm moving. I see no way to check that I am indeed moving and when my plan stops. Today I received an email saying my next bill is scheduled to be paid, and the cost and details are for my old plan. The bill displays that it's for "MAY 19, 2021 - JUN 18, 2021" and I will not have my old plan or be at my old address during most of that. This is scheduled to be paid early Jun; will this bill be changed once my service does stop and start at new address? Can you confirm that my move order and plan change are associated with my account so on 5/22 I can pick up the xfi and activate my service?


Since I did add xfi complete, I assume I pick that up at an xfinity store whenever I can? 



Official Employee


6.3K Messages

1 m ago

Hello kaicchan, thank you for taking the time out to get these concerns addressed. These are great questions and I am happy to provide some answers so that you can rest easy knowing that you're in good hands :) To better assist you could you please send me a private message by clicking the chat icon at the top right hand of your forums page. In the body of the message please provide your full name. 




25.8K Messages

@ComcastAmir Please include full details on how to send a peer-to-peer chat message.  😉  Thanks!

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

Official Employee


121 Messages

1 m ago

@kaicchan I'm glad our team was able to assist you and make sure everything went smoothly for the move! If you need help again in the future, please don't hesitate to create a new post and our awesome Community Experts as well as our team here will be more than happy to help! 

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