I'm moving and my next bill is still my old plan?
Hi, I completed an order (possibly twice due to receiving an email saying my order was incomplete...) to change to a new plan for a new location since I am moving. I scheduled the service to stop at my current address on 5/22 and to start at the new address at that time instead. I see nowhere in my account that I am moving. I only have the email I got saying I made the plan change order and that I'm moving. I see no way to check that I am indeed moving and when my plan stops. Today I received an email saying my next bill is scheduled to be paid, and the cost and details are for my old plan. The bill displays that it's for "MAY 19, 2021 - JUN 18, 2021" and I will not have my old plan or be at my old address during most of that. This is scheduled to be paid early Jun; will this bill be changed once my service does stop and start at new address? Can you confirm that my move order and plan change are associated with my account so on 5/22 I can pick up the xfi and activate my service?
Since I did add xfi complete, I assume I pick that up at an xfinity store whenever I can?