Visitor
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2 Messages
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
During a recent customer-service call, I was promised a rate of $80/month for five years, but my current bill is still showing $105. I’d also like the $25 difference credited to my account.
Could an Xfinity Support representative please assist me via DM so I can provide my account details privately?
Thank you.
EG
Expert
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121.1K Messages
3 hours ago
The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
2 hours ago
@Dead23Phish Our team can dive into the recent changes made to your account and provide some insight and offer solutions if there is an issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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