Tuesday, May 28th, 2024 8:54 AM

I'm looking for a refund that should have been put back into my account 3 weeks ago.

I was trying to get internet service with you and the agent was unable to get me connected. This was on the 7th of May. On the 8th of May I spoke to someone else who tried to get me connected and it still didn't happen. On that day I canceled my service and asked for a refund. Instead of giving me my refund because they put a credit on that account which I no longer have. Since then I've spoken to people about that and they promised to give me my money back, and I haven't gotten it yet. I've been lied to, hung up on and promised callbacks that never happened. I want my $25 refund so what am I to do now. My name is Joseph [Edited: "Personal Information"] ph# [Edited: "Personal Information"] email is, [Edited: "Personal Information"] and my address is, [Edited: "Personal Information"]



104.1K Messages

17 days ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


1K Messages

17 days ago


user_x9eq33, Thank you for reaching out to Xfinity Support. We would be happy to help you out. I'm so sorry you have had such a difficult time handling this.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.


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