I'm having a technical issue adding a bank account for autopay and need help from the Digital Care team."

user_v06uh1 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. When encountering an "unauthorized person" error while trying to add your bank account for autopay, it may be due to an identity verification issue. Please ensure you are signing in to your Xfinity account with the Primary Xfinity User ID, and using the trusted contact method to receive the verification code. You may also want to try accessing your account using private browsing or incognito mode.