Visitor
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1 Message
I'm having a hard time getting billing resolution
About a month ago I was sold by customer service call into the option of looking at what my cellular bill would be to jump over to Comcast Mobile. I was told nothing would be active even though I give him a credit unless ultimately we Port our numbers over. Ultimately, we decided not to Port over and accept service. Yesterday is the second Bill I have gotten charged on my credit card and no one seems to know how to stop and erase this account. Any help appreciated 🙏
XfinityTommy
Official Employee
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3.1K Messages
50 minutes ago
user_Jaredf Our team would love to help get this sorted out for you. Thank you very much for taking the time to get us in the loop. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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