I’m getting charged a 600$ balance I shouldn’t have.

Question

I have been getting billed 50+ a month for an internet that I’ve been turned in on time. I went to the store and they told me they see that I had returned it in the system but they said I still have to pay the balance even though it’s been charging me for it still after returned. This is a big inconvenience considering I’m still with you guys on mobile and I was trying to inquire a new phone. I hoping you guys can help me.

XfinityAmandaB · Answer

user_vzkuaa Thank you so much for stopping by for help with your billing concerns after returning equipment. Any unexpected billing is a reason to reach out, and we appreciate you stopping by for help. Returning equipment does not automatically disconnect your services. We do allow customers to use their own equipment, so equipment returns do not trigger an account to be disconnected. If your continued billing is not related to equipment, I would ask if you spoke with any agent about stopping your services/disconnecting or canceling your account?

You can view the PDF bill in the Xfinity app to review the details on the charges. If you check out the steps here.

Billing

user_vzkuaa

I’m getting charged a 600$ balance I shouldn’t have.

XfinityAmandaB

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