Visitor
•
2 Messages
I'm being prevented from canceling
Twice I called customer service and waited on hold for more than a half hour. Twice I was transferred to the deactivation department. And then waited on hold again.
The first time the person's phone kept allegedly breaking up and they could hear me but I could not hear them except sporadically.
The second time the person picked up the phone and said hello three times really quickly And then hung up without giving me a chance to answer.
Oh, and a customer service agent said they were going to call me and follow up and of course that did not happen.
I'm really fed up. What do I have to do to cancel my account? I own my own equipment and I haven't used the service for days.
XfinityQue
Official Employee
•
520 Messages
8 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
user_h4k8ql
Visitor
•
2 Messages
8 hours ago
Yeah, so I did all that. I was asked for more information. I gave it. They wanted to send a code I told them email was best. I answered within one minute of them posting.
It's now been 10 minutes and I've received no reply. I've already spent hours on the phone. I would like to get this matter resolved.
0
0