1 Message
Im being charged for promo offer i was Promised
When i first got xfinity i was told i can get xfinity mobile for a year with the Olympic special promo, i switched plans from tmobile to xfinity and its showing up im 2 momths late on bill and that phone service is suspended mind you i literally just activated my phone to xfinity i had the sim card for 2 months and i havent used it until now, but no one in cuustomer service seems to know what im talking about, i had one specialist say he would raise a ticket and my phone shoukd ve active within and hour but it never got reactivated, ive been trying to contact someone for 4 hours and customer service are being unprofessional leaving me on hold for long periods of time, i even asked to talk to supervisor but i was left on hold
XfinityRaf
Official Employee
•
591 Messages
2 months ago
Good afternoon @user_j8kam7. Could you please send our team a direct message with your full name and full address? We can work with our mobile team to get this investigated for you.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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