Visitor
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1 Message
I'm being charged double what I am supposed to pay and for installation that should have been free
I recently moved and transferred service. Prior to doing the transfer online I called and was told my bill would stay the same and installation would be free. I signed up and received emails confirming the price for 12 months and free installation. A month after I moved I got a bill for roughly $220. The rep says my promotion expired and that he has no info on the installation being free. I told him I had emails confirming everything but he refused to look at them or adjust my bill.
EG
Expert
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122.9K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.3K Messages
59 minutes ago
Thank you for reaching out to our team about that transfer and promotion issue. I know how crazy any move can be, and I will be happy to look at the new account from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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