Visitor
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2 Messages
I'm being Billed for 2 iphones that I returned
I received 2 brand new orange iphones in the mail from Xfinity. I don't know why, so I went online to the Xfinity app to figure out how to return them. So I received an email with a UPS return label, which I printed out and made an appointment with UPS to pick up the package. There was some sort of confusion when UPS got here so the guy didn't end up taking the package with the phones. Instead, we brought the box to the UPS store and turned it in there. The phones were then left at the UPS store. The phones were brand new, unopened, never touched. We are being charged for these phones, still, its been a few months and nobody will help us.
user_lwf14o
Visitor
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2 Messages
26 days ago
I read that this has happened to other people, too. I am trying to find out how to talk to somebody that can do something about this.
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XfinityJohnG
Official Employee
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3.2K Messages
26 days ago
Thank you for reaching out to our team about that issue with those devices being sent back. I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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