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user_myq655
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2 Messages

Wednesday, February 14th, 2024 3:21 PM

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I’m being billed after service is fully cancelled

I was billed after I cancelled my service. I had paid for the entire month and cancelled before the next bill was sent out. My equipment was returned the very next day so again before the next billing date. I cannot get a single person on the phone as that I no longer have an account. The automated system is terrible and feels like a deliberate way to make it impossible to talk to an agent with any sort of question. It feels like Xfinity is deliberately still taking money and making it hard to get it back when they are not owed it. 

Question

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Updated 

1 year ago

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XfinityJosephA

Official Employee

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1.7K Messages

1 year ago

Hello, @user_myq655 I will do all I can to help with your final bill and makes things easier! On your bill you will see "Billing Date," at the top of the page. Which it sounds like you are familiar with. That's when your billing statements generate. Are you able to confirm if your account was cancelled before or after the exact "Billing date" on your statement? 

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user_myq655

2 Messages

That is correct. My billing date was [Edited: "Personal Information"]. I cancelled service on[Edited: "Personal Information"] and returned my equipment on [Edited: "Personal Information"].

(edited)

1 year ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

Thank you! This means your last statement would have generated on the later date. So, your final bill is going to have prorated charges and credits on it. How do you typically check your bills? Do you log into www.Xfinity.com, use the Xfinity app, or do you get them by mail? I recommend double-checking to see if you have a final statement with the adjustments on it. If you don't have a final bill or if the bill is not adjusted, send us a Direct message, so we can make sure the account closed.

 

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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