1 Message
I would not recommend Xfinity to anyone
1st of all my address had a block on it because of a previous account holder I paid it of because I wanted service and the activation fee because it was supposed to be credited to my 1st bill bill came I made a payment that was due to keep my service my service get disconnected I am like what the heck is going so make another payment I keep notice different prices come to find they created 2 accounts in my name for the same service I called stay on the phone 4 hours because they had disconnected my service again and said that they were closing one of the account so I want have any billing issue and offer to wave the restore fee and transfer payments I made for the account to my only open account next thing I know I get a bill for early termination of account this is so wrong on so many levels worse service ever
XfinityChristy
Official Employee
•
2.1K Messages
1 year ago
@user_oaa81m Thank you for reaching out here on our Xfinity Community Forums. A lot is happening at your address and I would be happy to help get things cleaned up and resolved. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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