@user_1dvn7r Hello and good afternoon. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. There are a few methods of stopping service, what kind of internet do you have? Is it Xfinity Internet, Xfinity Prepaid, NOW Internet?
Hi there, @user_1dvn7r ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you would like to cancel your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hmm, I appreciate you clarifying that for us @user_1dvn7r! I would recommend clearing your browser cache and cookies, once that is completed, sign-in again and attempt to send a DM following those steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am happy we were able to take care of the account with you today, @user_1dvn7r! Please don't hesitate to reach out in the future if you need anything, we are happy to help. Have a wonderful rest of your day.
XfinityBenny
Official Employee
•
650 Messages
19 hours ago
@user_1dvn7r Hello and good afternoon. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. There are a few methods of stopping service, what kind of internet do you have? Is it Xfinity Internet, Xfinity Prepaid, NOW Internet?
0
0
user_1dvn7r
4 Messages
18 hours ago
My bill says I have "Internet: Performance Internet". So I think Xfinity Internet.
4
0
XfinityAdrienne
Official Employee
•
918 Messages
42 minutes ago
I am happy we were able to take care of the account with you today, @user_1dvn7r! Please don't hesitate to reach out in the future if you need anything, we are happy to help. Have a wonderful rest of your day.
0
0