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Visitor

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1 Message

Fri, May 7, 2021 11:42 PM

I was told there would be no service fee for my technician due to consecutive calling about the same issue, but I was charged anyway

I was told that there would be no fee for my technician to come out due to the amount of calls I had made with previous phone support. So I agreed for a technician to come out. Turns out I was charged anyway.
Upon trying to resolve the issue today in a phone call, the rep hung on me while transferring me. 

I am trying to resolve a refund and would like assistance

Responses

Official Employee

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216 Messages

2 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team, it’s great we can connect this way! Our team of Billing gurus would love to research this technician charge. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support Tab to start the chat session. 

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