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user_85gk7w
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Tuesday, August 13th, 2024 10:36 AM

I was told that the Early Termination Fee was waived. Now I'm being billed for it.

No one at your store made me aware that your service had a contract term, or that there was an early termination fee. I called the number given to me at the store when I returned my equipment and the agent agreed to waive the fee. Now I see you billed me for it. What gives?

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3 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

3 months ago

Hello, @user_85gk7w how are you? Anytime an Xfinity subscription includes an agreement you'll see those details in your order summary when signing up for those services. You can also sign into www.Xfinity.com anytime and view your agreement. The following article will help us confirm how to view your agreements. On your call did we offer to apply a credit to resolve the issue? 

 

https://www.xfinity.com/support/articles/my-account-find-contract

 

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user_85gk7w

2 Messages

That's awesome. Usually though, one is told that there is a contract before being sent out the door with some equipment, not after. I was not offered a credit, I was told that the fee would be waived. What gives?

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3 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

user_85gk7w we can take a closer look at your account and bill. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. Once we locate your account we can send you a verification message and review your billing details. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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