I was sent to collections

I closed my old bank account and I moved my payments to my new account. I never realized that I was getting emails in my spam saying that payments weren't going through. I have now been sent to collections and I need to know if there is a way I can get it reversed. I'm fine with paying fees or whatever but I'm trying to buy a house soon and can't have my credit score destroyed by this.

Thanks for the help.

Responses

XfinityShawn

Official Employee

•

1.4K Messages

2 months ago

user_srnn4s Our team can look into your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_srnn4s

I was sent to collections

XfinityShawn

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