I was promised $20 discount on my internet plan if I added a mobile service

I was offered a deal where if I added a mobile service, I would get a $20 discount on my internet bill. I activate mobile service in Oct. of 2023 and have waited 30 days for the discount to appear on my account but nothing at all.
I have been lied to on numerous occasions and I’m just so fed up with this. How do I get this resolved?

Responses

U

user_6sivje

1 Message

1 year ago

Same here! The rep that signed me up denies. I will now record every conversation.

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XfinityVianney

Official Employee

•

2.1K Messages

Hi, @user_6sivje. I see you've had a similar experience as well. Have you had a chance to reach our mobile team to cover your existing plan and promotion?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

Billing

user_5ecc74

I was promised $20 discount on my internet plan if I added a mobile service

user_6sivje

XfinityVianney

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