I was promised $20 discount on my internet plan if I added a mobile service

I was offered a deal where if I added a mobile service, I would get a $20 discount on my internet bill. I activate mobile service in Oct. of 2023 and have waited 30 days for the discount to appear on my account but nothing at all.
I have been lied to on numerous occasions and I’m just so fed up with this. How do I get this resolved?

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TomR00

Frequent Visitor

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9 Messages

2 years ago

I got a $10 discount but pretty sure the guy told me I was going to get a $100 Visa gift card. Card never showed up.

2

0

U

user_5ecc74

Visitor

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4 Messages

$10 discount per month for bundling two services? Internet and mobile?

2 years ago

0

XfinityJoshuaG

Official Employee

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331 Messages

@TomR00 We'd be happy to look at your contract to see whats listed. Please send a direct message with your full name and address to get started

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 years ago

0

Billing

user_5ecc74

I was promised $20 discount on my internet plan if I added a mobile service

TomR00

user_5ecc74

XfinityJoshuaG

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