Visitor
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2 Messages
I was lied to by Comcast when signing up for internet.
I signed up for internet when I moved and I got the 500 mb plan. I was later contacted by comcast saying that my internet had a data limit. I contacted support and asked them about the 1000 mb internet plan. I asked about the price and if it had unlimited data and I was told yes by the employee online and I confirmed on the website. I asked to switch over to this plan instead of leaving and going to AT&T explicitly because I was told by comcast that it had unlimited data. I received a call from comcast again saying that I was halfway to my data limit. I explained everything to the employee and they said that I don't have unlimited data. Why is comcast scamming me? Why do I have proof that I signed up for unlimited data and I still don't have it?
XfinityJoe
Official Employee
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1.1K Messages
4 hours ago
Good morning @user_2l26ve our team would be happy to review your account with you.
FORUMS
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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