Visitor
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2 Messages
I WAS LIED TO ABOUT MY INTERNET PRICE
When I first activated the service with xfinity, I specifically asked before service even started, that I wanted my bill to be $60 cents every month because I couldn’t afford more. The agent that helped me through the phone said I needed to make a payment of $25 to begin service and then every 20th, when I pick up the modem, that’s when my services will begin. I will only have to pay $35 the upcoming bill. Wrong. I was lied to and now my bill is of $70 monthly. I tried speaking with agents about this and ask them to help me and they refused. This is why I left Xfinity to begin with. Extremely disappointed and dissatisfied with the way this was handled.
EG
Expert
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123K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.6K Messages
3 hours ago
@user_199eza Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that your billing is not what you were anticipating. I'm happy to look into this further for you. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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