I was left on hold for 1 hour and 15 minutes

I called Xfinity ACP because I was being charged the regular rate despite being approved for ACP. After telling the representative this, she told me she was going to look into it for me. She put me on hold and then never took me off hold. I was left on hold for an entire hour and then hung up on after they closed. I've never been treated so poorly by customer service in my entire life.

Responses

XfinityRichard

Official Employee

•

2.1K Messages

2 years ago

Hi there, @user_vk7qas ! Thank you so much for reaching your Digital Care team. I'm very to sorry to hear about your experience with being left on hold. I'll be more than happy to look into your ACP concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_vk7qas

I was left on hold for 1 hour and 15 minutes

XfinityRichard

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