Visitor
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4 Messages
I was issued a new lower priced plan after 1 1/2 hours on the phone with a Filipino and am still be charged the old plan.
Is there a way to send an email to Xfinity? About a month ago i switched plans, and i got an email confirmation from them. I would like to email Xfinity, to show them the plan change, to prove that they made a mistake. It seems to be impossible to find an Xfinity email address on their website. I was also told several times by the Xfinity Filipino service representative that I was eligible to go to the store and get 2 different discounts that he wasn't able to offer on the phone. One for military and one for senior. I asked several times about that and was assured that it was a legitimate discount. I spent an hour and a half going to the store and back to find out that that was a lie. The new plan I was given is $48 less than the old one and I have the email but I need to send it to them to prove it.
EG
Expert
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117.5K Messages
9 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.3K Messages
9 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_p4qu1m
Visitor
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4 Messages
15 hours ago
Here is the email I received. There is no other way for me to send it because like I said there is no direct messaging icon when i sign in that I can find.
Message Body
Your updated service
order is confirmed
Don't have one yet? Set one up now.
As part of our commitment to deliver the best experience possible, if you see something isn’t quite right with your order, please contact us and we will address it right away.
Here is a summary of your updated services
$110 Early Termination Fee applies.
(edited)
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