Visitor
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1 Message
I was granted a payment arrangement…but?
Last week i went online and worked with xfinity assistant; although i was granted an extension till May 27 with no service interruption (i have the screen shot) i went into my account this morning to find i was set up for service interruption today! What in the world is going on with this company? If the assistant isn’t accurate then it needs to be removed. Point blank, removed! I homeschool and also have to do a lot of my work from home, therefore i need my internet connection most importantly. I had to borrow money from a friend to make my account right or deal with disconnection issues today and risk losing my job…. THANKS SO MUCH Xfinity… you did it again
XfinityJoe
Official Employee
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1.3K Messages
8 hours ago
Good morning @user_2apdvy I apologize for the stress this has caused. I depend on the internet to do my job, and my kids depend on staying connected for their education, so I understand the importance of your connection. The maximum length a payment arrangement can be scheduled for is ten days in advance.
We'd be happy to take a closer look at your account.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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