I was double billed for months
I have an account in a condo that is covered by my maintenance bill. I added Internet service in 10-2019 for $20. For some crazy reason you created a second account number for my address. You auto billed my credit card $20 and then sent an ebill to my checking account for $20.
I have been paying both of these until 6-20 when the card number changed. Now you send me a cancellation of service notice for the bogus account number and say I owe you $168. In reality you owe me $160 for the double billing. When I called and got nowhere for hours I was finally told I had to jump through hoops and fill out identity theft forms! This is ridiculous. This was your mistake, not mine. I wish to be contacted by management.