rsa777's profile

New Poster

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5 Messages

Mon, Jan 4, 2021 2:00 PM

I was double billed for months

I have an account in a condo that is covered by my maintenance bill. I added Internet service in 10-2019 for $20.  For some crazy reason you created a second account number for my address. You auto billed my credit card $20 and then sent an ebill to my checking account for $20.

I have been paying both of these until 6-20 when the card number changed. Now you send me a cancellation of service notice for the bogus account number and say I owe you $168. In reality you owe me $160 for the double billing.  When I called and got nowhere for hours I was finally told I had to jump through hoops and fill out identity theft forms!  This is ridiculous. This was your mistake, not mine. I wish to be contacted by management.

Responses

New Poster

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5 Messages

4 m ago

Is support going to ignore this? I need to interact with billing support.

New Poster

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5 Messages

4 m ago

Hey Ted, anyone here?  I wouldn't waste my time here except that I've already wasted hours on the phone.

ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hi @rsa777, and thank you for posting to the Xfinity Forum to get help with your billing concerns. I'm sorry that you haven't been able to speak with anyone who could help resolve this issue. If you wish to speak with a manager, it's best to call in. Here on the forum, we have an awesome group of Official Comcast employees who can investigate the accounts and see how we can make this situation right. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. 

 

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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