Contributor
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52 Messages
I was disconnected
I was disconnected even though I was told in chat yesterday that I could hold my services and pay Thursday. I had online work to do for my job today. Attached the chat image as well.
Contributor
•
52 Messages
I was disconnected even though I was told in chat yesterday that I could hold my services and pay Thursday. I had online work to do for my job today. Attached the chat image as well.
XfinityBenjaminM
Official Employee
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2.7K Messages
2 years ago
@mrshaunyd Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your services were interrupted and we can definitely take a look at your account and see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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