I was charged twice

I was charged twice because my payment did not go through the first time and gave an error. When I resent the payment, it then took the money twice after giving and error the first time. How does this get fixed?

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XfinityDena

Official Employee

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3.8K Messages

9 hours ago

Thank you for reaching out @user_kemkdv I am sorry you were charged 2 times. Do you currently have a credit on the account?

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user_kemkdv

Visitor

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3 Messages

@XfinityDena no, no credit. And even if I did, I need the money back for other bills.

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7 hours ago

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XfinityDena

Official Employee

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3.8K Messages

If the money was owed we are unable to process a refund @user_kemkdv

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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user_kemkdv

Visitor

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3 Messages

The bill was paid twice. $800 was taken instead of $400. It was not owed, it was taken twice.

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6 hours ago

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XfinityDena

Official Employee

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3.8K Messages

I can take a look. @user_kemkdv Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

0

Billing

user_kemkdv

I was charged twice

XfinityDena

user_kemkdv

XfinityDena

user_kemkdv

XfinityDena

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