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Emmanuel_01
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Visitor

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3 Messages

Wednesday, February 11th, 2026 4:46 PM

I was charged twice for my Now mobile plan

Hi this is sam I am now mobile customer From last year this month suddenly I got charged Twice on my debit card, I have no idea why I was contacting all the Xfinity numbers as well as the no mobile numbers which indeed gets redirected to Xfinity or Comcast or sometimes they just send you the Xfinity assistant chat bot link and was talking to more than 10 live agents in the chat bot and no resolution and no refund at all for my payment. Can anyone help me to reach out to Xfinity customer care or provide any number to contact them. Thank you. 

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8 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

9 hours ago

Hello, @Emmanuel_01 thanks for your post 👍I wanted to let you know that all support for NOW products needs to be handled by our chat team. They provide support using the Xfinity Assistant. You can reach out to them using the Xfinity Assistant at the bottom of this NOW service webpage. https://www.xfinity.com/support/now

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Emmanuel_01

Visitor

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3 Messages

@XfinityJosephA​ thanks for your reply Joseph, but as I said I was talking to over 10 of them yesterday and every one of them said they don’t have access to now  mobile since you’re insisting, I will give it a try

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9 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

Emmanuel_01 no problem 👍 We appreciate your patience as well. I was able to find an avenue we can take to help. Feel free to send us a direct message when you have a moment. We can collaborate with the right team to assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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Emmanuel_01

Visitor

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3 Messages

@XfinityJosephA​ for some reason i cant find you in direct messages man if you dont mind can you send me a DM 

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8 hours ago

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XfinityAngie

Official Employee

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2.3K Messages

 

Emmanuel_01, we cannot send you a DM. Give this a try: 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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