I was charged 100.00 fee for installation when i installed it myself

Question

On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself.  When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.

XfinityAmandaB · Answer

user_40465f Thank you for stopping in for help with this install fee that you were billed for. It is odd for a self-install to have a fee, so let me ask a few questions to better help. After you set up the equipment yourself, was there a tech visit for a separate issue by chance? If so, how soon was it after your setup date?

Billing

user_40465f

I was charged 100.00 fee for installation when i installed it myself

XfinityAmandaB

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