1 Message
I was Charged $100 For a "Residential Trouble Call"
Hello,
I had a technician come out around December 11, 2024 as my connection was very weak / jittery, which was verified through the app. The technician who came, checked both inside and outside, and had stated to me that they had to remove some piece of equipment from the box outside and once again do the same inside, which happened to be equipment that previous technicians had installed to attempt to resolve my connection issues. So the technician who came out in December essentially removed this equipment as they stated it was the cause of my weak / jittery signal, yet I still continue to have issues with weak signal / jitter even when I am not very far from the modem.
I then saw this month I was charged $100 for a "Residential Trouble Call" fee for my last bill for something that was not done right the last couple of visits and for a problem I still continue to have.
How can I go about getting this charge removed?
XfinityJamesC
Official Employee
•
2K Messages
1 month ago
Greetings, @user_kpd8aw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these service calls. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0