Visitor
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1 Message
I was Billed for Service after Confirmed Termination Date
Hello! I went to my local Xfinity store and returned my equipment on May 2nd (I have the receipt). I requested that service be terminated on May 4th. I received an email confirmation that my service would be terminated on May 4th (Last day of service: 2025-05-04T00:00:00.0000000Z). When I got my final bill, I was billed for service until May 6th. How can I get this fixed and receive a refund for the 2 extra days of service? Thanks!
XfinityRaul
Official Employee
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2K Messages
3 days ago
@user_memn6w You're definitely in the right place to get this corrected. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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