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I was billed after I cancelled service
I cancelled service at my old address and Jan 14 was the last day.
Then on Jan 15 I got charged for the whole month again. And I can't even log in to my account and view the bill, I guess because I don't have service anymore.
XfinityChelseaB
Official Employee
•
1.6K Messages
3 months ago
Hello @user_nnx4np, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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