Hey there, user_imvlfa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with your payments, are you receiving an error when you attempt to process a payment for the past-due amount? If so, what is the error?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi Adrienne,
I have a problem. I want to pay my bill but cannot communicate with your company because you don't allow the receipt of emails. I have had so much difficulty with your company in the past, I had to re-signup at a service center. Now I am getting electronic bills. I used to get a printed, mailed bill. I responded to the electronic bill and said I wanted to receive paper bills. I'm 80, old world, I like hard copies of things.
No response from xfinity. Note, no mention that that email was not monitored for replies. Then I tried to resolve this problem via chat. Here comes AI in full bloom, and NOTHING was accomplished except the waste of a great deal of my time. I have a record of both occassions, which is enough evidence for an FCC complaint, (to be added to the other 1,000's of complaints.)
Once again, send me a paper bill, with an explanation of chrages due, and I will pay it immediately and let me know that something is being done to restore hard copy bliing to my account.
Please reply to this. I really hope you are not another AI generated creature.
Best regards,
James [Edited: "Personal Information"] in Washington DC ACCT# [Edited: "Personal Information"]
Good afternoon user_2nqbd9. We are more than happy to assist you with this. In order for me to take a look at your billing settings I would need some additional information provided to us in a direct message to keep your information private and secure.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.3K Messages
2 months ago
Hey there, user_imvlfa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with your payments, are you receiving an error when you attempt to process a payment for the past-due amount? If so, what is the error?
2
0