I want to file a complaint

I’ve gotten nothing but the run around from this company all day and have spent 6hrs abounding from rep to rep.

user_yezw4x thank you for following up with us on this issue. Let's see what we can do to address that concern for you today. Firstly, we need to gain account access to review the notations tied to this interaction. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.