Visitor

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2 Messages

Friday, July 17th, 2026 5:23 PM

I want to file a complaint

I have been thru 4 mobile customer service reps. First they sign me up to receive 2 watches that I never signed an agreement for. Second, I need a solution to my mobile billing. Third I want to be taken off auto pay. I’m a customer over 42 years

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Official Employee

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3.4K Messages

3 days ago

 

user_5zj2ad We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your Xfinity Mobile billing issue, so the Community can have an understanding of your concerns. Just so you know, autopay is required for Xfinity Mobile service. 

 

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