I want to file a complaint

I have been thru 4 mobile customer service reps. First they sign me up to receive 2 watches that I never signed an agreement for. Second, I need a solution to my mobile billing. Third I want to be taken off auto pay. I’m a customer over 42 years

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3.4K Messages

3 days ago

user_5zj2ad We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your Xfinity Mobile billing issue, so the Community can have an understanding of your concerns. Just so you know, autopay is required for Xfinity Mobile service.

2

0

U

user_5zj2ad

Visitor

•

2 Messages

My major complaint is Xfinity sent me 2 Apple Watches without my consent. Now they emailed me 2 return labels to print and send back thru FedEx. Also the labels state they charge a restocking fee. If that happens, Xfinity will get a lot of negative advertisement plus I’ll file with the proper bureaus. I wonder how many other prople had this situation.

Like

Reply

1 day ago

0

XfinityBenjaminM

Official Employee

•

3.2K Messages

user_5zj2ad We'll be happy to investigate this further to see what we can do to help. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

1 day ago

0

Billing

user_5zj2ad

I want to file a complaint

XfinityMartyR

user_5zj2ad

XfinityBenjaminM

New to the Community?