BootzBoy's profile

Frequent Visitor

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6 Messages

Tue, Jan 12, 2021 3:00 PM

I want to Continue to get paper bills mailed to home...

My last bill said they wouldn't be sending bills through the mail and I would need to set my preference to continue them to do this.  Can't find a link to tell them I want to continue to get bills through the US mail.

Responses

BruceW

Gold Problem Solver

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22.4K Messages

5 m ago


@BootzBoy wrote: ... Can't find a link to tell them I want to continue to get bills through the US mail.

In https://forums.xfinity.com/t5/Customer-Service/How-come-customer-service-if-a-forum/m-p/3396300#M194747 Employee ComcastTeds wrote:

 

  • After Feb. 15, customers can turn off Paperless Billing in My Account if they’d like to receive paper bills again.

 

Frequent Visitor

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6 Messages

5 m ago

So will I get a US mail bill in Feb?  Then I have to go to the account and turn it off?  Seems like it should be available now so it would be seamless...  Just wanting to clarify.  I don't do online bill paying. 

 

Official Employee

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6.7K Messages

5 m ago

Hi BootzBoy. Thank you for exploring our Forums and for creating a post. 
Here is a link to our website which shows how to change your bill delivery option to "Printed Bill" or to "EcoBill":

 

Manage billing preferences > Bill delivery options

https://comca.st/3plEjLa

 

If you need further assistance with changing your bill delivery options, I can help. Simply send me a private message and include your full name and service address, so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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