I want to complain!

Marilyn [Edited: "Personal Information"]

Comcast Xfinity Billing Department 

P.O. Box 70219

Philadelphia, PA 19176-0219

RE:  Account number [Edited: "Personal Information"]

Oh my God–why does it have to be such a nightmare to pay my bill to you?  I started calling 800-934-6489 last evening to pay my bill as I have done every month on time for years.  The robotized voice told me that I am no longer able to pay my bill by phone and that I have to login to my account to pay my bill.

Do you realize that your website is broken?  The link to pay the bill does not function?  

Do you realize that no one on the live chat can solve these problems?  The robot does not allow me to talk to a human being.  I persisted and found a way to find an agent by saying I wanted a mobile phone.  Do you realize I had to lie to find a way to pay my bill?

There is so much wrong with this system. Fix it!  First and foremost let me know you received my payment on time.  I should not be penalized because you have made it next to impossible to pay my bill.

Marilyn [Edited: "Personal Information"] (very dissatisfied customer)