I want to complain!

Marilyn [Edited: "Personal Information"]

Comcast Xfinity Billing Department

P.O. Box 70219

Philadelphia, PA 19176-0219

RE: Account number [Edited: "Personal Information"]

Oh my God–why does it have to be such a nightmare to pay my bill to you? I started calling 800-934-6489 last evening to pay my bill as I have done every month on time for years. The robotized voice told me that I am no longer able to pay my bill by phone and that I have to login to my account to pay my bill.

Do you realize that your website is broken? The link to pay the bill does not function?

Do you realize that no one on the live chat can solve these problems? The robot does not allow me to talk to a human being. I persisted and found a way to find an agent by saying I wanted a mobile phone. Do you realize I had to lie to find a way to pay my bill?

There is so much wrong with this system. Fix it! First and foremost let me know you received my payment on time. I should not be penalized because you have made it next to impossible to pay my bill.

Marilyn [Edited: "Personal Information"] (very dissatisfied customer)

Responses

U

user_4bf9f4

3 Messages

2 years ago

Please write back to me and let me know what you care going to do!

0

U

user_4bf9f4

3 Messages

2 years ago

That is all I have to say.

1

0

XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_4bf9f4, thank you for taking the time to reach out on social media. I understand your concern with the payment, and I'd be happy to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

EG

Expert

•

110K Messages

2 years ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Billing

user_4bf9f4

I want to complain!

user_4bf9f4

user_4bf9f4

XfinityKrista

EG

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