Visitor

 • 

1 Message

Monday, December 1st, 2025 3:24 AM

I want to cancel TV and Phone.

It's not letting me change my plan, because it's part of a package or under contract. 

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Official Employee

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3.5K Messages

4 hours ago

Hi there, @user_vb6ic0! I hope you are having a lovely holiday weekend! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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