Visitor
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1 Message
I want to cancel the add ons
I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers
Accepted Solution
XfinityRichard
Official Employee
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2.8K Messages
2 hours ago
Hi there, @user_bnafrr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that there were extra services added that you did not want. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.8K Messages
2 hours ago
It was a pleasure, @user_bnafrr working with you in private and getting your account on the right track with removing the service that you did not want and getting you on a great promotion to help you lower your monthly billing. We do appreciate you and your business.-Richard
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